Q1. Are Your Camper Shoes Authentic?
A: All the Camper Australia Shoes, Camper Shoes Outlet are made of 100% high quality. They are authentic, brand new in original packing. They give you the same color, the same design, the same material and the same feeling. Our products are highly praised by our customers worldwide and largely seize in market of Australia and America. And if our products do not meet your expectation, we can give you the full refund.
Q2. How do I place an order in your shop?
A: Please register first in our website. Simple click "order" on the items you need and go to your "Shipping cart" to state the quantity you need and sum up the amount and submit your order. After we receive the order we will send you the money amount and the payment detail. When you confirm the order, we will send you an invoice.
Q3. How long does it take for delivery?
A: It usually takes 3-4 days for us to process your order and 4-7 days for the delivery, all the date are estimated calculated and may vary according to our inventory availability and potential delay during the shipment.
Q4. How do I track my order?
We will give a tracking number and the relative web for you to check the shipmet status online. Please take it easy to contact our customer service if you have any questions. Of course, we will check the status for you sometime and remind you. But it would be better for you to track the status yourself. For we are too busy to leak some check sometimes.
Q5. What happens if I am out when you deliver?
A: The courier/carrier will leave a notice in a safe place, or will arrange to redelivery if you are unavailable to sign for the package. If that, Please contact local post office as soon as possible to get the package. However, if you are always not there, the parcel will be returned, please contact our Customer Service team for reship.
Q6. How much does shipping cost?
A: All the Cheap Camper Shoes are free shipping to all the world, you can share the free shipping on our Camper Shoes Store. You can see the detail in the Shipping & Returns.
Q7. Is it safe to pay via credit card?
A: You are right, it is safe. All Payment is done online through the 100% secured credit card paying ways. The payment is the same processes as the principles with Paypal. Your money is sent to our account, but we have no rights to know any information about your card information. So if there's any problem about payment, you can contact the card issuer.
Q8. How to choose the size if I am in between size?
A: In between size, we recommend you ordering the next size. For example, if you wear Euro 37.5, you can go to the next. That is to say, you may choose Euro 38. You may feel uncomfortable if you buy the smaller ones.
Q9. What if my package is damaged?
A: If the merchandise that you received is damaged, you have 48 hours from the receipt of your package to notify us. Please send us email to discuss your damaged merchandise with a customer service representative.
Q10. How do i cancel the order?
A: All the orders placed on our site are available to be cancelled within 6 hours, but if we have already dispatched the order we cannot guarantee a cancellation, sorry for inconvenience.
Q11. When will my Credit card be refunded?
A: Once you have sent us your return, we will refund your money in 2-3 days. It will be processed by CC bank about 1 month, you money will back to your CC in about one month.
Q12. What's your return policy?
A: Only accept below 3 reasons for returns:
a. Wrong Size.
b. Wrong Item Shipped.
c. Defective Item.
Please take a look at our shipping terms page.
Q13. Can I trust to shop on Camperaustraliaboots .com?
A: Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. Camper Outlet here is safe; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.
If you have any questions, like the questions regarding our Conditions of Uses, Privacy Statement, or other policy related material can be directed to Contact Us freely.